Agenda
08:30 AM
Registration & Breakfast
09:00 AM
Welcome address by Empiric Business Media
09:15 AM
Ice Breaking Session
09:30 AM
Empathetic Customer Experience - Developing meaningful connections
09:50 AM
The Role of the Chief Customer Officer –
The voice of the Customer
10:10 AM
Marketing in the Digital Age –
Social Media is the Star
10:30 AM
Customer Centric Transformation -
Empowering the Customer
10:50 AM
Find your Best Customers
11:10 AM
Networking Break
11:40 AM
Panel Discussion: Digital CX –
Transforming your Business
12:20 PM
Artificial Intelligence – The Modern face of CX
12:40 PM
The Power of ChatGPT in Transforming
CX: Why You Can't Afford to Ignore It?
01:00 PM
Networking Lunch
02:00 PM
Customer Loyalty – A Happy Customer
keeps coming back for more
02:20 PM
Automation in the fragmented
world of DevOps
02:40 PM
Positive customer experience at the
heart of every decision
03:00 PM
Customer Centric Transformation -
Innovating with Customers to meet
complex change
03:20 PM
Importance of customer engagement
communication platforms and their role in
Customer Success Management
03:40 PM
Networking Break
04:00 PM
Panel Discussion :
CX of the Future – Superlative Experiences
04:45 PM
Q&A with the Audience
05:00 PM
2nd Edition CX Innovation & Technology Awards 2023
05:30 PM
Thank you note & Closure of Summit