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Black Diamond


08:30 AM

Registration & Breakfast

09:00 AM

Welcome address by Empiric Business Media

09:15 AM

Ice Breaking Session

09:30 AM

Empathetic Customer Experience - Developing meaningful connections

09:50 AM

The Role of the Chief Customer Officer – 
The voice of the Customer

10:10 AM

Marketing in the Digital Age – 
Social Media is the Star

10:30 AM

Customer Centric Transformation - 
Empowering the Customer

10:50 AM

Find your Best Customers

11:10 AM

Networking Break

11:40 AM

Panel Discussion: Digital CX – 
Transforming your Business

12:20 PM

Artificial Intelligence – The Modern face of CX

12:40 PM

The Power of ChatGPT in Transforming 
CX: Why You Can't Afford to Ignore It?

01:00 PM

Networking Lunch

02:00 PM

Customer Loyalty – A Happy Customer 
keeps coming back for more

02:20 PM

Automation in the fragmented 
world of DevOps

02:40 PM

Positive customer experience at the 
heart of every decision

03:00 PM

Customer Centric Transformation - 
Innovating with Customers to meet 
complex change

03:20 PM

Importance of customer engagement 
communication  platforms and their role in 
Customer Success Management

03:40 PM

Networking Break

04:00 PM

Panel Discussion :
CX of the Future – Superlative Experiences

04:45 PM

Q&A with the Audience

05:00 PM

2nd Edition CX Innovation & Technology Awards 2023

05:30 PM

Thank you note & Closure of Summit

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